Refund Policy

DuniaBazar Refund PolicyEffective Date: March 1, 2023 Last Updated: July 10, 2025 At DuniaBazar, we strive to provide our customers with a satisfying and secure shopping experience. If you're not completely satisfied with your purchase, please review the terms of our refund policy below.Refund TermsYou may request a refund under the following conditions:Refund requests must be made within 7 days of delivery.Items must be brand new, unused, and returned in their original packaging.All tags, labels, and accessories must be intact and included.You must provide proof of purchase (Order ID/Invoice).Non-Refundable ItemsRefunds will not be issued for the following:Items marked as “Final Sale” or “Non-Returnable”.Perishable goods such as groceries, dairy, or fresh food.Custom-made or personalized products.Innerwear, beauty, or hygiene products (for safety reasons).Digital items, including software, downloadable content, or gift cards.Items damaged due to misuse, negligence, or unauthorized alterations.How to Request a RefundTo initiate a refund request:Email us at [email protected] or go to the Support section in the DuniaBazar app.Include your Order ID, reason for return, and photos/videos (if the product is damaged or incorrect).Our team will review your request within 24–48 hours.Refund ProcessApproved refunds will be processed via your original payment method or issued as a DuniaBazar wallet credit.Refund processing times may vary depending on your bank or payment provider.ExchangesExchanges are available only in the following cases:You received the wrong item.The item received is damaged or defective.⏱️ You must report the issue within 48 hours of delivery. Exchanges depend on item availability.Order CancellationsOrders may be cancelled before shipping.Once shipped, they will be subject to the standard return and refund policy.Country IndianContact UsFor any refund-related queries:📧 Email: [email protected] 📞 Customer Care: [8690552492] 📲 Chat with us via the DuniaBazar App