Cancellation Policy – Duniabazar.comEffective Date: March 1, 2023 Last Updated: July 10, 2025At Duniabazar.com, we understand that customers may sometimes need to modify or cancel their orders. This Cancellation Policy outlines when and how cancellations can be made, along with refund timelines and applicable conditions.1. Order Cancellation Before ShipmentCustomers may cancel their order anytime before the item has been shipped.How to CancelGo to My Orders in your customer accountSelect the order or item you wish to cancelClick on “Cancel Order”Refund for Pre-Shipment CancellationIf you paid online (UPI, card, wallet, net banking), your refund will be initiated automatically.Refunds are generally processed within 5–7 business days to the original payment method.You will receive a confirmation email once the cancellation is approved.2. Order Cancellation After ShipmentOnce an order has been shipped, it cannot be canceled.However, you may still:Initiate a return within 7 days of delivery (subject to our Return & Refund Policy)If You Refuse DeliveryIf you refuse to accept the delivery:The product will be returned to our warehouseA refund will be issued after deducting shipping, handling, or return logistics charges, wherever applicable3. Non-Cancellable ProductsCertain product categories may not be eligible for cancellation, such as:Customized or personalized itemsPerishable or time-sensitive goodsItems sold under special promotions or final sale (If applicable, these exceptions will be clearly mentioned on the product page.)4. Cancellation by DuniabazarDuniabazar reserves the right to cancel an order under circumstances including but not limited to:Possible Reasons❌ Product is out of stock or discontinued💳 Payment failure, timeout, or non-receipt🧾 Incorrect pricing or listing due to human or system error🚫 Delivery not possible due to location or logistics limitations⚠️ Suspicious activity, invalid address, or high-risk transactionWhat Happens NextYou will receive notification by email or SMSAny amount paid by you will be fully refundedRefund timelines follow our standard processing time of 5–7 business days5. Important NotesCancellation requests may not be accepted for orders already packed or marked for dispatch.If partial cancellation is permitted, applicable shipping charges may be adjusted based on the updated order value.Promotional codes applied to canceled orders may not be reusable unless otherwise specified.6. How to Contact UsIf you need assistance with your cancellation request:📧 Email: support@duniabazar.com 📞 Phone support available during business hours (add number if required)Our customer support team will be happy to help you.
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