Last Updated: 12 October 2026
Welcome to Dunia Bazar, an online multi-vendor e-commerce marketplace serving customers across India.
These Terms & Conditions (“Terms”) govern your access to and use of the Dunia Bazar website, mobile application, and related services (collectively, the “Platform”).
By accessing, registering on, or purchasing through the Platform, you agree to these Terms and the applicable policies referenced herein. If you do not agree, please discontinue use of the Platform.
2.1. You must have the legal capacity required under applicable Indian law to enter into a binding agreement.
2.2. Users under 18 years of age may use the Platform only through a parent or legal guardian where permitted by applicable law.
2.3. By using the Platform, you confirm that the information you provide is accurate and that you will comply with these Terms and applicable laws.
2.4. These Terms must be read together with the applicable policies published on the Platform.
3.1. Users must provide accurate, complete, and up-to-date registration information.
3.2. You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account, subject to applicable law.
3.3. Notify Dunia Bazar promptly if you suspect unauthorised access or misuse of your account.
3.4. We may restrict, suspend, or terminate accounts involved in fraud, abuse, unlawful activities, or material violations of these Terms, subject to applicable law and appropriate procedures.
3.5. Users must not create deceptive accounts, impersonate another person, or manipulate orders, reviews, offers, or promotional benefits.
4.1. Dunia Bazar operates as a multi-vendor marketplace that facilitates transactions between customers and participating sellers.
4.2. Unless a product is expressly identified as sold by Dunia Bazar, the relevant vendor is responsible for its product listing, availability, quality, packaging, and applicable warranty commitments.
4.3. Dunia Bazar may verify seller information, monitor listings, investigate complaints, remove prohibited products, and take appropriate action against non-compliant sellers.
4.4. Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded under applicable consumer protection laws.
5.1. Product descriptions, images, specifications, prices, and stock information are provided by the relevant seller or authorised platform representative.
5.2. Reasonable variations in colour, appearance, or packaging may occur due to photography, lighting, display settings, or manufacturer changes.
5.3. Product availability may change without notice. If an accepted order cannot be fulfilled, the customer will be informed and any applicable refund will be handled according to law and the relevant policy.
5.4. Dunia Bazar may remove inaccurate, unlawful, counterfeit, unsafe, or otherwise prohibited listings.
5.5. Customers should review product details, size, specifications, price, and return eligibility before placing an order.
6.1. The applicable product price, discounts, delivery charges, and taxes will be displayed during checkout, as required by law.
6.2. Available payment methods may include Cash on Delivery (COD), UPI, cards, net banking, and wallet payments, depending on availability.
6.3. Online payments may be processed by authorised third-party payment service providers under their applicable terms and security procedures.
6.4. Dunia Bazar does not request customers to disclose their payment PIN, OTP, or password to customer support.
6.5. Promotional offers, coupon codes, and discounts are subject to their stated eligibility, validity, and conditions. Any restriction must comply with applicable law.
6.6. If a pricing or payment error occurs, the matter will be handled fairly and in accordance with applicable law. Customers will be notified of any material order change or cancellation.
7.1. An order is subject to acceptance and confirmation through the Platform.
7.2. Customers may request cancellation according to the order status and the published Cancellation Policy.
7.3. Dunia Bazar or a seller may cancel an order for legitimate reasons, including stock unavailability, suspected fraud, payment failure, or an operational issue, subject to applicable law.
7.4. Where payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law and the relevant refund policy.
7.5. Repeated fraudulent orders, intentional payment abuse, or misuse of COD may result in appropriate account restrictions.
8.1. Orders will be processed and dispatched according to the timelines communicated on the Platform.
8.2. Delivery estimates may vary depending on the destination, seller readiness, courier availability, weather, and other circumstances.
8.3. Tracking details will be provided when available.
8.4. Customers must provide an accurate delivery address and reachable contact details.
8.5. If delivery fails because of an incorrect address, customer unavailability, or repeated refusal, the order may be handled according to the published shipping and cancellation policies, subject to applicable law.
8.6. Delays do not remove any consumer rights or remedies available under applicable law.
9.1. Returns are governed by the published Dunia Bazar Return & Refund Policy.
9.2. Subject to product eligibility, the Platform's stated policy permits return requests within seven days of delivery for qualifying defective, damaged, incorrect, or mismatched products.
9.3. Certain products may be non-returnable for legitimate hygiene, safety, personalisation, or other disclosed reasons, to the extent permitted by law.
9.4. Return requests may require order details, photographs, or other reasonable evidence to verify the reported issue.
9.5. Approved refunds will be processed using the method and timeline communicated under the applicable policy, subject to legal requirements and payment-provider procedures.
9.6. Where the Platform's policy provides for refunds to the Dunia Bazar Wallet, that arrangement must comply with applicable payment, consumer protection, and prepaid instrument regulations. Any mandatory refund rights under law will prevail.
9.7. Replacement or exchange availability depends on the published policy and applicable law. Nothing in this clause limits a customer's statutory remedies.
9.8. Refund processing times may vary according to the payment method and verification requirements. Customers will be informed of the applicable process.
Every vendor using Dunia Bazar must:
Violations may result in listing removal, order restrictions, payment holds where legally justified, suspension, or termination in accordance with applicable agreements and law.
Users and vendors must not:
Dunia Bazar may investigate suspected violations and take proportionate action as permitted by law.
12.1. Dunia Bazar's original branding, logos, website design, software, text, graphics, and other protected materials belong to their respective owners.
12.2. No person may reproduce, modify, distribute, or commercially exploit protected Platform content without appropriate authorisation.
12.3. Vendors retain ownership of their lawful content but grant the Platform the permissions reasonably necessary to display, promote, and distribute their listings in connection with marketplace services, subject to the applicable Seller Agreement.
12.4. Users must not upload content that infringes another person's intellectual property rights.
13.1. Personal information is handled in accordance with the Dunia Bazar Privacy Policy and applicable Indian data protection laws.
13.2. Information may be processed for account registration, order fulfilment, delivery, payment processing, customer support, fraud prevention, security, and other disclosed lawful purposes.
13.3. Personal information may be shared with relevant sellers, logistics providers, payment processors, and service providers when reasonably necessary and legally permitted.
13.4. Dunia Bazar will not sell personal information in violation of its Privacy Policy or applicable law.
13.5. Users should review the Privacy Policy for details about data collection, retention, rights, consent, and grievance procedures.
14.1. The Platform may rely on third-party payment providers, courier companies, communication services, analytics providers, and other external services.
14.2. Third-party services may be subject to separate terms, availability limitations, and privacy practices.
14.3. Dunia Bazar will take reasonable steps to manage relevant service dependencies but cannot guarantee uninterrupted operation of independent third-party systems.
14.4. Nothing in this clause excludes any liability that Dunia Bazar has under applicable law.
15.1. The Platform is provided subject to applicable law and the service commitments expressly communicated to users.
15.2. Dunia Bazar does not guarantee uninterrupted, error-free access to every Platform feature.
15.3. To the extent permitted by law, Dunia Bazar will not be responsible for indirect losses arising from circumstances beyond its reasonable control.
15.4. This section does not exclude liability for fraud, wilful misconduct, negligence where liability cannot be excluded, statutory consumer rights, or any other liability that cannot lawfully be limited.
15.5. Product-specific warranties, where applicable, will be governed by the seller's or manufacturer's stated warranty and applicable law.
To the extent permitted by applicable law, a user or vendor may be responsible for direct losses, claims, or reasonable costs arising from their unlawful conduct, fraud, infringement of third-party rights, or material breach of these Terms.
Nothing in this clause removes any mandatory legal protections or imposes an unlawful waiver of consumer rights.
17.1. Dunia Bazar may suspend or terminate access where reasonably necessary to address fraud, security threats, unlawful conduct, or material violations of these Terms.
17.2. Where appropriate and legally permissible, the affected user or vendor will be informed of the reason and any available review or complaint process.
17.3. Account closure does not eliminate outstanding payment obligations, valid refund rights, or legal responsibilities arising before closure.
18.1. Dunia Bazar may revise these Terms to reflect changes in services, business operations, or legal requirements.
18.2. The updated version will be published on the Platform with a revised effective or last-updated date.
18.3. Where required by law, material changes will be communicated or consent will be obtained.
18.4. Continued use of the Platform after an update will have the legal effect prescribed by applicable law and any required consent process.
19.1. These Terms are governed by the laws of India.
19.2. Customers may use the Platform's grievance mechanism and the consumer dispute resolution remedies available under applicable law.
19.3. Subject to mandatory statutory jurisdiction and consumer rights, disputes will be submitted to the competent courts or forums having jurisdiction under applicable Indian law.
19.4. Nothing in these Terms prevents a consumer from approaching an appropriate consumer commission or other competent authority where legally entitled to do so.
For questions, complaints, or requests concerning the Platform, please contact:
Brand: Dunia Bazar
Legal Entity Name: [Insert registered legal entity name]
Registered Office: [Insert complete registered address]
Grievance Officer: [Insert name and designation]
Support Email: [Insert official support email]
Customer Care: [Insert official contact number]
Website: [Insert official website URL]
Grievance Response Timeline: As stated in the applicable policy and required by law.
Please include your order ID, registered contact details, and a clear description of your issue when submitting an order-related complaint. Avoid sending passwords, OTPs, or full payment credentials.
21.1. If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21.2. Failure to enforce a provision on one occasion does not automatically waive the right to enforce it later.
21.3. These Terms must be interpreted consistently with applicable Indian law and the Platform's other applicable policies.
21.4. In the event of a conflict between these Terms and a mandatory legal requirement, the legal requirement will prevail.
Dunia Bazar — Har Shopping Mein Khushiyan!
Thank you for choosing Dunia Bazar.
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