Return & Replacement Policy – Duniabazar.comEffective Date: March 1, 2023 Last Updated: July 10, 2025At Duniabazar.com, we are committed to ensuring a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we offer a 7-day return or replacement window from the date of delivery, subject to the terms outlined below.1. Eligibility for Returns & ReplacementsYou may request a return or replacement under the following conditions:A. Wrong Product ReceivedThe product delivered is not the item you ordered.B. Damaged or Defective ProductThe item arrives physically damaged, broken, defective, or non-functional.Clear photos/videos are required for verification.C. Item Not as DescribedThe product differs from the description, specifications, or images displayed on our website.D. Condition of the ReturnTo qualify for return/replacement, the product must be:Unused and unwashedIn original packagingAccompanied by all accessories, manuals, and tagsFree from stains, scratches, or wear and tear2. Non-Returnable ItemsFor hygiene, safety, and regulatory reasons, the following items cannot be returned or replaced:Innerwear & lingeriePersonal hygiene itemsBeauty & cosmetic productsItems marked as “Non-returnable” on the product pageProducts that are used, damaged by the customer, or show signs of wearItems returned without original packaging or missing accessories3. How to Initiate a Return or ReplacementYou can easily raise a return or replacement request through your account:Login to your Duniabazar.com accountGo to My OrdersSelect the product you want to return/replaceChoose the reason and submit the requestUpload photos/videos if requestedOur team will review the request within 24–48 hours.Reverse PickupIf your PIN code is serviceable, we will arrange a reverse pickup from your location.The product must be handed over in proper packaging.Self-Shipping (If Reverse Pickup Not Available)If reverse pickup is not available at your PIN code, you may be required to ship the product to us. Reimbursement of courier charges will be provided as per policy (if applicable).4. Important GuidelinesReturn or replacement requests must be raised within 7 days of delivery.Products damaged due to misuse, negligence, or improper packing during return transit may not be eligible.Replacement is subject to availability of stock at the time of processing.If replacement is not possible, a refund or store credit will be issued as per our Refund Policy.5. Need Help?For any questions or assistance regarding returns or replacements:📧 Email: support@duniabazar.com 📲 Chat Support: Available via the Duniabazar App ☎️ Customer Care Number: (Add if available)Our customer service team is happy to assist you.
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