PRIVACY POLICYDunia Bazar E-Commerce Platform** Last Updated: December 05, 2025 Dunia Bazar (“Company”, “We”, “Us”, “Our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use the Dunia Bazar website or mobile application (“Platform”).1. INFORMATION WE COLLECTWe collect the following types of information:1.1 Personal Information (Provided by You)Full NamePhone NumberEmail AddressDelivery AddressBilling InformationKYC Documents (for vendors)Business Name & GST Details (for sellers)1.2 Automatically Collected InformationDevice Information (model, OS, browser type)IP AddressLocation (approximate, if enabled)Cookies and tracking dataUsage data (pages viewed, clicks, app activity)1.3 Transaction InformationOrders placedPayment methodsRefund detailsCart activityCommunication with sellers or support1.4 Seller Information (For Vendors Only)Business registration documentsBank account details (for settlements)Product listings, inventory, and sales data2. HOW WE USE YOUR INFORMATIONWe use your information to:2.1 Improve User ExperienceCreate and manage your accountProcess orders, payments, and deliveriesProvide customer supportPersonalize product recommendations2.2 Platform OperationsFraud detection and security monitoringSeller verification and complianceOrder tracking and communication updates2.3 Marketing & CommunicationNotify you about offers, sales, and promotionsSend order updates, alerts, and app notifications (You may opt-out anytime.)2.4 Legal & Regulatory NeedsTax complianceDispute resolutionPrevent illegal activities3. COOKIES & TRACKING TECHNOLOGIESWe use cookies to:Improve platform performanceRemember your preferencesAnalyze traffic and user behaviourProvide personalised ads and recommendationsYou can disable cookies in browser settings, but some features may not work properly.4. HOW WE SHARE YOUR INFORMATIONWe may share your information with:4.1 Service ProvidersPayment gatewaysDelivery partnersSMS/email providersKYC verification partners (Only minimal necessary data is shared.)4.2 Sellers (During Transactions)Delivery detailsOrder information Sellers are not allowed to misuse or store your data outside legal requirements.4.3 Legal AuthoritiesWe may disclose information if required by:Law enforcementCourt orderGovernment regulations4.4 Internal Business UseFraud preventionOperational analysisPlatform enhancementWe never sell or rent your personal data.5. DATA STORAGE & SECURITYWe protect your data using:EncryptionSecure serversAccess controlsRegular security auditsDespite strong security measures, no system is 100% secure. Users must also protect login credentials.6. DATA RETENTIONWe retain your information:As long as your account is activeAs required by law (GST, tax, billing records)To resolve disputes or prevent fraudYou may request account deletion anytime (subject to legal limits).7. USER RIGHTSYou have the right to:Access your dataCorrect or update informationRequest data deletionDisable marketing communicationsWithdraw consent where applicableTo request changes, contact us at the support details provided below.8. CHILDREN’S PRIVACYThe Platform is not intended for children under 18 years of age. We do not knowingly collect information from minors.9. THIRD-PARTY LINKSOur Platform may contain links to third-party websites. We are not responsible for:Their privacy practicesData handlingContent or policies10. CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy from time to time. Changes will be posted on the Platform with the “Last Updated” date.Continued use of the Platform means you accept the updated policy.11. CONTACT INFORMATIONFor privacy-related questions or requests:📧 Email: [Add your support email] 📞 Phone: [Add customer care number] 🌐 Website: https://duniabazar.com
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