DuniaBazar – Refund PolicyEffective Date: March 1, 2023 Last Updated: July 10, 2025At DuniaBazar, we strive to offer a smooth, transparent, and secure shopping experience. If for any reason you are not satisfied with your purchase, this Refund Policy explains when and how refunds can be requested, processed, and issued.This Policy applies to all purchases made through DuniaBazar.com or the DuniaBazar mobile app.1. Eligibility for RefundsYou may request a refund under the following conditions:The request is raised within 7 days of delivery.The item is unused, undamaged, and in brand-new condition.The item is returned in its original packaging, including all accessories.All tags, labels, barcodes, and seals are intact.Proof of purchase (Order ID/Invoice) is provided.DuniaBazar reserves the right to decline refund requests that do not meet these requirements.2. Non-Refundable ItemsThe following items cannot be returned or refunded:Products marked “Final Sale”, “Non-Returnable”, or similar tagsPerishable and consumable goods (e.g., groceries, dairy, fresh produce)Customized, personalized, or made-to-order productsBeauty, cosmetic, personal hygiene, and innerwear items (for safety and hygiene reasons)Digital goods such as software, downloadable content, e-books, and gift cardsItems damaged due to misuse, negligence, improper handling, or unauthorized repairsProducts returned without original packaging or accessories may not be eligible for a refund.3. How to Request a RefundTo initiate a refund request:Contact us through one of the following:📧 Email: support@duniabazar.com📱 Support section on the DuniaBazar appInclude the following details:Order IDReason for returnClear photos/videos if the item is damaged, defective, or incorrectOur support team will review your request within 24–48 hours and guide you through the next steps.4. Refund ProcessOnce your return is received and inspected, you will be notified of approval or rejection.If approved, refunds will be issued either: ✔ To your original payment method (UPI, card, wallet, net banking), or ✔ As DuniaBazar Wallet Credit (in applicable cases)Refund TimelineProcessing may take:5–7 business days for payment method refundsInstant to 24 hours for wallet credits (Actual bank/wallet timelines may vary.)5. Damaged, Defective, or Incorrect ItemsIf you receive:A damaged itemA defective productA wrong item than what you orderedYou must report the issue within 48 hours of delivery.You may request:A replacement (subject to availability)A refund if replacement is not possibleClear photos/videos are required for verification.6. ExchangesExchanges are available only under two conditions:The item received is damaged or defective.The wrong product was delivered.Exchanges depend on stock availability at the time of your request. If the product is unavailable, a refund will be issued instead.7. Order CancellationsOrders can be cancelled before they are shipped.Once shipped, cancellation is not possible, but you may request a return after delivery as per this Refund Policy.Refunds for cancelled orders follow standard refund timelines.8. Country of ServiceThis Refund Policy applies to customers located within India.9. Contact UsFor any refund, return, or exchange-related queries:📧 Email: support@duniabazar.com 📞 Customer Care: (Add number if available) 📲 Chat: Available through the DuniaBazar Mobile AppOur support team is always ready to assist you.
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